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Digital Support Volunteer

Digital Support Volunteer
The Neighbourhood Project CIC
Description of the role:

The Neighbourhood Project has secured funding for a digital inclusion project to support people across Craven who lack digital skills. It is open to any resident aged 18 and above. It targets residents in six areas across the district: Bentham, Grassington, Ingleton, Settle, Skipton and Sutton.

Volunteers will support people in groups in community settings and in people’s homes on a one-to-one basis, using digital technology to increase their employability and reduce isolation by helping them connect to the internet.

Volunteers will encourage online study materials, use of basic computer tools such as office suites, connections with family or friends and relevant local and wider afield community networks and services.

Social isolation may occur for various reasons including, but not limited to, living alone, bereavement, caring responsibilities, ill health, limited mobility, being housebound or living in sheltered accommodation, care homes or nursing homes.

Volunteers will get to know the client, see what they may like to do, what they hope to gain and help them to achieve their goals. Topics the volunteers may support people with could include:

• Basics of the internet such as using search engines
• Email clients
• Instant messaging
• Social media and social networks
• Video calling
• Accessing online music and video
• Online shopping including supermarkets and other retailers
• Uploading and downloading digital media
• Using smart phones
• Using work-related tools such as office suites

Volunteers will be reasonably confident in the use of digital technology but do not need to be experts themselves. Training, support and resources will be provided.

Tasks & Responsibilities:

• The volunteer may be accompanied by a staff member to the first session if it is in the client’s home.
• Get to know the client, their interests and aspirations for using the technology. This will help to develop a person-centred approach, so the client gains the most from the sessions.
• Introduce the client to using technology at a level appropriate to their needs.
• Support the client to overcome any barriers to using the technology.
• Attend support and advice sessions with other volunteers.
• Possibly collect and share information for monitoring purposes. Training on data protection will be provided for volunteers asked to do this.

Skills and qualities needed for the role:

Skills, Experience and Qualities:

• Good listening and clear communication skills are essential.
• Patience, sensitivity and empathy are essential.
• Be comfortable and confident in the use of digital technology, but not necessarily an expert.
• A willingness and confidence to work without direct supervision, on your own in the community. Previous experience of working on your own out in the community and with minimal supervision would be helpful.
• Be reliable, dependable and flexible.
• An understanding of confidentiality.
• A commitment to and understanding of the needs of older people.
• A positive outlook and enthusiasm.
• A willingness to help raise the self-esteem and confidence of clients through developing positive relationships with them.

When and Where:

• Volunteers required immediately.
• Will be volunteering in different locations across Craven.
• Volunteers are asked attend at least one group on a weekly basis or support at least one client on a weekly home visit.

Practical information:

All volunteers with the Neighbourhood Project are offered full induction training. Volunteers also have access to training, supervision, briefings and opportunities to participate in social events. We will provide specific training on safeguarding, professional boundaries and other topics relevant to the role.

We offer:

• support and training
• out of pocket expenses (e.g. travel)
• opportunity to develop new skills and interests
• chance to meet new people
• an opportunity to contribute to and be part of the organisation

A full Enhanced DBS check will be completed if volunteers are working on their own in people’s homes which we will organise, and references must be received before commencement.


Additional Information
DBS check needed: Yes
Driving licence needed: No
Car owner: No
Open to: Ages 18+
Is this role wheelchair accessible?: Yes
North Yorkshire
Last updated: 12.04.2019
Organisation Information

The mission statement of the Neighbourhood Project is to promote the environmental, social and economic well-being of neighbourhoods through self-help and community enterprise. Our vision is of neighbourhoods where residents deliver activities designed to bring people together and improve conditions locally.

In practice, we deliver informal training in communities on subjects designed to raise awareness of how people can contribute towards local regeneration. We then provide support for people to turn this new knowledge into new projects. We mostly focus on Bradford and Leeds in West Yorkshire with this work.

We also run a service across Craven in North Yorkshire helping people with basic computer skills and using the internet. This is delivered through running a number of drop-in groups across the district and providing a one-to-one home visit service for people unable to get to these.