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Wish Visitor

Wish Visitor
Make-A-Wish Foundation UK
Description of the role:

We are looking for friendly and reliable volunteers who have great listening skills and experience of working with families and children. You’ll be visiting children who have been referred to us, at a time that suits them - and helping them to unlock their wildest imagination to discover their One True Wish.

We need you to be the face of Make-A-Wish for the family and begin the exciting journey that realises a child’s one true wish. Our Wish Visitors play an essential role in exploring the imaginations of children and providing these valuable insights to our Wishgranting team.
We aim to grant over 1,000 wishes each year. It’s a team effort - and we simply can’t do it without you. We’d be asking you to commit to at least 3 visits a year, whilst ensuring that you kept yourself up to date with all relevant updates and training.

What will I be doing?

You’ll be calling the family to arrange your visit, and then liaising with another Wish Visitor volunteer to set a date.

You’ll prepare for the visit and do everything you can to ensure that it’s the best possible experience for the child.

During the visit you’ll use a variety of tools and techniques, which will inspire the imagination of the child and help you discover their One True Wish.

After the visit you’ll write a summary report of the child’s wish and any other relevant details.

From time to time, you may be encouraged to support the granting of a wish in your area. This may include providing your local knowledge for venues, services etc. It may be helping coordinate activities or you may actually get a chance to be there on the wish day itself!

You will be expected to complete relevant training and ensure that you keep up to date with Make-A-Wish updates and any changes within our Wishgranting process.

You’ll keep your Volunteer Manager up to date with any significant issues, changes or successes, and will be encouraged to keep in contact with your fellow Wish Visitors in your area also.

Skills and qualities needed for the role:

- Ability and confidence in talking to children
- Committed and a desire to put the needs of the family first
- Intuitive ability to react to a family’s situation
- Empathetic, tactful and respectful
- Excellent listening and communication skills
- Written communications skills with the ability to accurately reflect the words and wishes of children
- Recognise the importance of confidentiality
- Be able to maintain professional boundaries
- Be reliable with a degree of flexibility
- Being abreast of popular trends with children and young people
- Have access to a car or good local transport links and be willing to attend wish visits within a 30 mile radius of your home address
- Access to the Internet and confidence in using it, as well as being a proficient user of Microsoft Word.

Practical information:

How much time do I need to commit?

As a Wish Visitor you’ll carry out at least 3 wish visits a year - you may have the opportunity, and choose to do considerably more! Wish visits can last anything between 30 minutes and two hours.

Outside of the visit itself, you’ll also need to make time to contact the family to arrange the visit, and to write the report afterwards. You will also need to factor in travel time.

You’ll need to be flexible as visits are arranged at times convenient to the family – this could be a weekday, evening or weekend - so the more flexible around timings you are, the better!

What support will I be given?

- Online Volunteer Welcome Induction about Make-A-Wish
- Training specific to your role will be provided (you’ll also be required to do some modular training on-line)
- Ongoing support will be provided by your designated Volunteer Manager
- Support and advice from other Wish Visitors and the opportunity to shadow an experienced Wish Visitor for the first few visits
- Access to our online Volunteer Community – WishNet - where you’ll be kept up to date with latest Make-A-Wish news and information
- Reimbursement of out-of-pocket expenses

What will I get from volunteering?

- Meet new people and make new friends in your community
- The ability to manage the time you give around your current commitments
- First-hand experience and satisfaction in knowing you’re making a real difference to the lives of seriously ill children and young people
- Unique and invaluable experience of working with children and families

Where will I be based?

You’ll be home-based but visiting children, young people and their families within a 30 miles radius of where you live.

Should you be successful in your application, you’ll be required to attend one of the following training sessions:

Birmingham – 16th Oct (Tues)
Manchester – 20th Oct (Saturday)
Reading – 30th Oct (Tues)
Edinburgh – 1st Nov (Thurs)
Belfast – 6th Nov (Tues)


Additional Information
DBS check needed: No
Driving licence needed: Yes
Car owner: Yes
Open to: Ages 18+
Is this role wheelchair accessible?: No
North Yorkshire
Last updated: 06.09.2018
Organisation Information

Our purpose is simple - to grant the wishes of children and young people fighting life-threatening illnesses. A wish granted is true magic for the child and provides treasured memories for all the family. Wishes are limited only by the child's imagination - somewhere special to visit, something special to do, someone special to meet, or something special to own. The granting of a wish can be the miracle that takes away the hurt.