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Ebay and Facebook Volunteers

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Ebay and Facebook Volunteers
Disability Action Yorkshire
Description of the role:

Here at Disability Action Yorkshire we have a dedicated social enterprise that sells pre-used, quality furniture to the public and also gives our learners a valuable opportunity for real-life work experience. We display all the pre-loved furniture in our brilliant showroom, located on Hornbeam Park, Harrogate. The showroom is open Monday-Friday 10.00am-4.00pm and Saturdays 10:00am-1.30pm. We also provide a friendly collection and delivery service, charged according to geographical location.

Disability Action Yorkshire relies on the generosity of the local community to donate the furniture items we sell. Some of the items donated would reach a higher sale price if advertised online and we need your help to support this vital income stream!

Key tasks include:

• Carrying out internet research into the potential value of items where required
• Photographing the item(s) to be listed
• Uploading images to the Disability Action Yorkshire ebay and Facebook accounts
• Writing accurate and compelling item descriptions to maximise number of views and bids
• Responding to queries from potential customers in a professional, timely and helpful manner
• Liaising with buyers about payment as required
• Arranging delivery once payment has been received
• Processing any returns or refunds as determined by your Line Manager
• Updating sales records in accordance with organisational processes

Skills and qualities needed for the role:

You will be given full training and any necessary ongoing support to carry out your volunteering role. We welcome and encourage volunteers from a wide range of backgrounds and would particularly like to hear from volunteers who already have experience of using ebay and Facebook.

The following skills and qualities would be beneficial:

• Good IT skills
• Good written English
• Ability to take clear photographs
• Polite, professional communicator
• Comfortable working independently as well as alongside others
• Happy to provide hand over for staff/other volunteers to ensure customer queries are dealt with quickly and efficiently

Practical information:

We can be flexible but are ideally looking for a few hours support once a week during office hours.

Full induction and ongoing training provided.

Out of pocket expenses reimbursed.

Located very close to Hornbeam Park railway station and Leeds Road bus services.


Additional Information
DBS check needed: Yes
Driving licence needed: No
Car owner: No
Open to: Age 17+
Is this role wheelchair accessible?: Yes
Unit i4A
Hornbeam Park Oval
North Yorkshire
Last updated: 20.06.2018
Organisation Information

Disability Action Yorkshire works with disabled people, providing a range of options and practical solutions which include:
Personal care and support for younger physically disabled people at our residential facility 34 Claro Road
A personal assistance service working with disabled people within their own homes and the local community
Training for younger disabled people and adults in the skills required for employment, life skills and accredited courses, this is linked to a furniture warehouse selling pre-used, quality furniture, on a commission basis, to the general public
Offering advice and practical support on helping someone to live their life more independently, including advice on assistive technology
A buddying scheme matches volunteers to enable people to achieve personal life goals, whatever they may be
Our Think Access project we work with local businesses and community leaders with the aim of making Harrogate totally accessible
Fully accessible holiday accommodation in a beautiful lodge in the Lincolnshire Wolds

Charity number: 1044373

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