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Customer Information Assistant

Customer Information Assistant
National Trust - Fountains Abbey & Studley Royal
Description of the role:

Based at the Visitor Centre you’ll be the first point of contact for visitors arriving at this World Heritage Site. You’ll be on hand to welcome visitors and share information about the estate and “what’s on today” to help them gain the most from their visit

Skills and qualities needed for the role:

This role will suite people who love meeting visitors. You’ll have an enthusiastic and friendly manner, enjoy meeting people, be keen to learn and passionate about historic buildings, conservation and the aims of the Trust. Knowledge of the local area would also be a great help.

Practical information:

Customer Information Assistants volunteers commit to a rota and normally volunteer at least once a fortnight. You’ll be expected to attend the following training: Two day Estate Induction; Service Promise training; Role specific training. Out-of-pocket travel costs between home and volunteering place will be paid up to a maximum of 40 miles, and other reasonable expenses agreed in advance.


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Age 16+, Age 17+
Is this role wheelchair accessible?: Yes
The Estate Office
Fountains Abbey & Studley Royal
North Yorkshire
Last updated: 05.04.2019
Organisation Information

Fountains Abbey is owned by the National Trust. One of the most fascinating and historic sites in the whole of Europe. Cistercian Abbey, 18th century Water Garden, Elizabethan Hall and Deer Park. A World Heritage site. The range of voluntary work available is almost limitless and much of it takes place all year round.

Charity number: 205846