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Afternoon Teas Volunteer

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Afternoon Teas Volunteer
Saint Michael's Hospice
Description of the role:

To provide patients and relatives with afternoon tea as part of the overall care and support given to patients, taking into account the needs of patients, instructions on infection control and food hygiene practice.

Key tasks:
- On arrival collect a tabard or overall from the kitchen to wear
- Put the kettle on and then check with the nurses on patients requiring tea and any special requirements
- Change the patients' water jugs. Fill clean jugs from the kitchen with a scoop of ice and fresh water. Take jugs round to rooms on a trolley with glasses or feeder, and collect used jugs for washing.
- Load the used jugs, glasses etc in the dishwasher and set it running
- Collect cakes from the kitchen
- Prepare the trolley by loading it with cups, saucers, plates, jar of coffee, teaspoons sugar, milk, cake, biscuits and trays.
- Make the tea and fill the hot water jug putting them on the trolley. Visit each room according the instructions from the nurses, and taking notice of any signs on the doors. Offer tea, coffee, cake and biscuits to patients and then visitors. Do not take the trolley into individual rooms to avoid the spread of infection, and take into account any special instructions given by the nurses.
- Return the trolley to the visitors' kitchen and clear away
- Around ½ hour after serving the tea collect the cups
- Empty the jugs and glasses out of the dishwasher, and put the dirty pots in the dishwasher. Clean and tidy the kitchen.
- Take the cakes back down to the main kitchen

Skills and qualities needed for the role:

- Have a kind caring manner and be prepared to listen
- Be aware of good practice in food hygiene
- Must be comfortable being around patients
- Be sensitive in challenging situations
- Able to carry out the physical demands of the role

Practical information:

Volunteers volunteer on a rota seven days a week, usually taking the same afternoon each week arriving around 2pm and depending upon the number of patients completing between 3.30 and 4pm.

To ensure continuity of service volunteers are asked to indicate when they will be on holiday on the rota so that their shifts may be covered. If possible volunteers are asked to try to cover any gaps in the rota.


Additional Information
DBS check needed: No
Driving licence needed: No
Car owner: No
Open to: Ages 18+
Is this role wheelchair accessible?: No
Saint Michael's Hospice
Hornbeam Park Avenue
North Yorkshire
Last updated: 19.03.2019
Organisation Information

Saint Michael's Hospice offers a range of specialist services to help local people living with terminal illness achieve the best possible quality of life. Services offered from the Hospice include: lymphoedema support, day therapy, inpatient care, support for families and carers, bereavement support. Patient services are delivered by a team of specialists, including consultants, dieticians, doctors, nurses, social workers, complementary therapists, chaplains, physiotherapist, psychologists, occupational therapists, social workers and support workers. This team works in partnership with other health and social care professionals involved with patients to ensure all care is personalised to meet a persons particular needs.

Charity number: 518905

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