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Universal Support Officer x 2

Universal Support Officer x 2
Organisation Recruiting: 
Citizens Advice
Closing Date: 
Friday, 15 February, 2019
Contract Type: 
Job Description: 

Citizens Advice is set to deliver a new service from 1st April 2019 called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

Funding: This role is funded until 31st March 2020 by the DWP.

Location: 1 post in both our Harrogate (HG1 5LX) and Skipton (BD23 1FJ) offices

Hours: 7 hours per week for each post (Friday)

Salary: £4,368 for each post

Pension: We operate the NEST Pension Scheme

Contract: Fixed Term Employment Contract until 31st March 2020, which may be able to be extended, subject to funding

Application Closing Date: 12 noon on 15th February 2019

Interview Date: To Be Arranged, provisionally Friday 22nd February or w/c 25th February

Application Documents:



7 hours per week.
1 post in Harrogate and 1 post in Skipton